Delta extended its Northeast Weather Flexibility waiver as a Nor’easter continued disrupting Boston Logan International Airport and the wider region. In an update issued Sunday, Sept. 27, Delta expected more cancellations on Monday, Sept. 28, but said it anticipated fewer impacts than on Sunday.
Delta expects fewer cancellations Monday
Delta’s Sept. 27 update said additional cancellations were expected for Monday, Sept. 28, but that the impact should be lower than Sunday’s. The airline attributed the expected reduction to mitigation efforts across its operation. It said teams would keep monitoring conditions and adjust operations as needed, with the goal of restoring normal operations safely and quickly. The update does not report Monday’s eventual outcome.
The disruption affected Boston Logan International Airport (BOS) and the wider Northeast. The notice was first posted Sept. 26, when Delta said strong winds and heavy rain from the Nor’easter were expected to cause a significant number of cancellations at BOS on Sunday, Sept. 27.
Two change waivers remain available
Delta said it had extended its Northeast Weather Flexibility travel waiver and that its BOS Weather Flexibility waiver remained available. Both allow eligible customers to change flights without a fee. The announcement does not state the waivers’ complete eligibility terms or covered travel dates, so customers should consult the relevant waiver details before changing plans.
Delta said customers with affected travel plans would receive direct communications about their options. The airline also said it automatically rebooks customers to the next best itinerary; customers can make further changes through the Delta app or Delta.com.
Flight status, standby and refund options
Delta advised customers to check their flight status in the app or on Delta.com before going to the airport. Its app also has a self-service standby feature through which eligible travelers can view and join available standby lists. Delta said standby could offer the possibility of taking an earlier flight if space is available. The feature is limited to U.S. domestic travel and customers on the last leg of their trip.
The notice also states refund thresholds for customers who choose not to travel. On a U.S. domestic itinerary, a delay of three hours or more qualifies for a full refund of the unflown portion of the ticket. For an international itinerary, the stated threshold is a delay of six hours or more. Delta says the refund includes ancillary fees paid and checked-baggage charges. The rule applies whether the customer declines the original delayed flight or a rebooked itinerary.
Fuel deliveries constrained at Boston Logan
In its Sept. 26 notice, Delta said weather had constrained fuel deliveries into BOS. The airline said it was seeking to limit customer impacts by sending inbound aircraft to Boston with additional fuel allocated for their next scheduled flight and bringing in more fuel by tanker truck where feasible.
Delta said it remained in close contact with Massport and other aviation stakeholders at the airport while monitoring conditions. The announcement does not quantify the fuel constraint or say how long it was expected to last.
Source: Delta News Hub.
